Refund Policy
1. Returns
We accept eligible returns within 14 days after the customer receives the item. The item must be unused, in good and resalable condition, and include original packaging and accessories where applicable. Please contact Car Emblem Mart before sending an item back.
2. Refunds
Once we receive the returned item, we will inspect its condition. If the return is approved, we will provide a full refund of the item value using the applicable original payment method or another agreed payment method where necessary. Initial shipping charges are not refundable unless the return is due to an error by Car Emblem Mart or another circumstance where a refund of those charges is appropriate.
3. Items Not Eligible for a Refund
A return may not qualify for a refund if the item has been used or installed, damaged after delivery, altered or modified, returned without required original packaging or accessories where applicable, or returned in a condition that is not reasonably resalable. This does not affect any rights the customer may have under applicable law.
4. Damaged or Defective Items
If an item arrives damaged or defective, please contact us as soon as possible with details of the issue and, where appropriate, photographs of the item and packaging. We may arrange a replacement or refund depending on the circumstances and product availability.
5. Incorrect or Incompatible Product
Customers should check the product description, dimensions and vehicle compatibility information before ordering. If we have supplied an incorrect item due to an error on our part, please contact us so that we can investigate and arrange an appropriate solution. Where compatibility information is provided by the customer and the selected product does not fit the customer’s vehicle, the normal return conditions may apply.
6. Items Not Delivered
If an order has not been delivered within 60 days from the date of shipment, the customer may contact us for an investigation. We will check available tracking and delivery information. If the investigation confirms that the item has not been delivered, Car Emblem Mart will provide a full refund of the item value. This does not apply where tracking confirms delivery or where delivery was prevented by circumstances attributable to the customer, including an incorrect or incomplete delivery address.
7. International Orders
International delivery may be affected by customs procedures, carrier delays, import restrictions, weather and other circumstances outside our reasonable control. Customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.
8. Contact Us
Car Emblem Mart by Siri
Email: support@caremblemmart.com
WhatsApp: +94 760 960 585